Course curriculum

  • 1

    NAT11426004 Plan, implement and manage social media conversion rate optimisation with AI

    • Welcome to the 11426NAT Diploma of Social Media Marketing with Artificial Intelligence

    • Unit Structure

    • Your Learning Experience

    • Your Workbook

    • Let's Do It! Choose Your Case Study Organisation

    • Let's Talk! Introducing You

    • Let’s do it! Join the SMC Social Media Learning Platform

    • Welcome to NAT11426004 Plan, implement and manage social media conversion rate optimisation with artificial intelligence

  • 2

    Module #1. Conversion Rate Optimisation

    • Unit Structure

    • Module #1 Introduction to CRO in the AI Era

    • 1.1 What Is Conversion Rate Optimisation?

    • 1.1.1 What Is a Conversion?

    • 1.1.2 What Is a Conversion Rate?

    • 1.1.3 What Is Conversion Rate Optimisation?

    • 1.1.4 Video: What Is Conversion Rate Optimisation?

    • 1.2 The Three Types of Conversions

    • 1.2.1 Marketing Leads

    • 1.2.2 Sales Leads or Qualified Leads

    • 1.2.3 Sales Conversions or Primary Conversions

    • 1.2.4 Video: The Three Main Conversions

    • 1.3 Why CRO Matters: The Opportunity

    • 1.3.1 The CRO Maths

    • 1.3.2 CRO Influences Paid Ad Performance

    • 1.3.3 Video: The CRO Opportunity and Paid Ad Performance

    • 1.3.4 Let’s Talk! The CRO Opportunity For You

    • 1.4 How to Calculate Your Conversion Rate

    • 1.4.1 Unique Users

    • 1.4.2 Sessions

    • 1.4.3 Page Views

    • 1.4.4 Choosing the Right Metric

    • 1.4.5 Video: How to Calculate Conversion Rate

    • 1.5 Conversion Rate Benchmarks

    • 1.5.1 Opt-in Pages

    • 1.5.2 Sales Pages

    • 1.5.3 E-commerce Product Detail Pages (PDPs)

    • 1.5.4 Factors That Influence Benchmarks

    • 1.5.5 Video: Conversion Rate Benchmarks

    • 1.5.6 Let’s Do It! Identify Your Conversion Points

    • 1.6 The Role of Copywriting in CRO

    • 1.6.1 Copy versus Content

    • 1.6.2 Where Copywriting Appears

    • 1.6.3 The Art of Great Copy

    • 1.6.4 Outcome-Based Messaging

    • 1.6.5 Video: What Is Copywriting and Why It Matters for CRO

    • 1.7 How AI Is Transforming CRO

    • 1.7.1 Video: AI: The 4th Great Technology Wave

    • 1.7.2 What AI Means for CRO

    • 1.7.3 The Main AI Tools

    • 1.7.4 Where AI Adds the Most Value

    • 1.7.5 The Human + AI Partnership

    • 1.8 The CRO Mindset: Design, Build, Test, Optimise

    • 1.8.1 The Assembly Line Approach

    • 1.8.2 The CRO Cycle

    • 1.8.3 Video: The CRO Mindset: Assembly Line Analogy

    • Let's Review

    • Module #1 Quiz

    • Module #1 Conclusion

  • 3

    Module #2. Building Your AI Foundation

    • Unit Structure

    • Module #2 Building Your AI Foundation — Knowledge Bases and Prompt Strategy

    • 2.1 What Is an AI Knowledge Base?

    • 2.1.1 Why A Knowledge Base Is Important

    • 2.1.2 Video: What Is an AI Knowledge Base?

    • 2.2 Components of Your Knowledge Base

    • 2.2.1 Core Information

    • 2.2.2 Social Proof

    • 2.2.3 Frequently Asked Questions

    • 2.2.4 Unique Selling Propositions

    • 2.2.5 Customer Outcomes

    • 2.2.6 Brand Identity and Guidelines

    • 2.2.7 Additional Components

    • 2.2.8 Video: Building Your Knowledge Base Components

    • 2.2.9 Let’s Talk! Your AI Knowledge Base

    • 2.3 Using AI to Build Your Knowledge Base

    • 2.3.1 AI Knowledge Base AI Prompt

    • 2.3.2 The Power of Clarifying Questions

    • 2.3.3 Answering Efficiently

    • 2.3.4 Creating a Living Knowledge Base Document

    • 2.3.5 Video: Using AI to Develop Your Knowledge Base

    • 2.4 Building Audience Personas with AI

    • 2.4.1 Data Sources for Audience Personas

    • 2.4.2 The Audience Persona Canvas

    • 2.4.3 Current State versus Desired State

    • 2.4.4 Sell the Mainland, Not the Vehicle

    • 2.4.5 Video: Building Audience Personas and the Desert Island Analogy

    • 2.4.6 Let’s Do It! Build Your Audience Persona

    • 2.4.7 Refining Your Persona with AI

    • 2.5 Why Great Prompts Matter

    • 2.5.1 Garbage In, Garbage Out

    • 2.5.2 A Quick Fix: Ask AI to Improve Your Prompt

    • 2.5.3 Video: Why Great Prompts Matter and How to Improve Them

    • 2.6 The SMC AI Prompt Template

    • 2.6.1 Actor

    • 2.6.2 Task

    • 2.6.3 Context

    • 2.6.4 Goal

    • 2.6.5 Boundaries

    • 2.6.6 Research and References

    • 2.6.7 Audience

    • 2.6.8 Place

    • 2.6.9 Output

    • 2.6.10 Clarifying Questions

    • 2.6.11 Video: The SMC AI Prompt Template Walkthrough

    • 2.7 The Prompt Template in Action

    • 2.7.1 Building an Email Campaign Using the Prompt Template

    • 2.7.2 Video: Live Prompt Template Example: Football Ticket Email Campaign

    • 2.7.3 Let’s Do It! Find What Success Looks Like

    • 2.8 Pro Tips for Better AI Output

    • 2.8.1 Provide Your Knowledge Base Before the Task

    • 2.8.2 Break Complex Tasks into Steps

    • 2.8.3 Ask AI to Be Independent

    • 2.8.4 Use Less Jargon

    • 2.8.5 Tell AI to Take Its Time

    • 2.8.6 Learn from Mistakes

    • 2.8.7 Edit, Then Ask for Improvement

    • 2.8.8 Video: Pro Tips for Getting Better Results from AI

    • 2.8.9 Let’s Talk! Where Did You Go Wrong?

    • 2.9 Putting It All Together: Your AI Workflow for CRO

    • Let's Review

    • Module #2: Quiz

    • Module #2 Conclusion

  • 4

    Module #3. Understanding Your Audience and Developing a Conversion Strategy

    • Unit Structure

    • Module #3 Understand: Life Stage and Resources Overview

    • 3.1 Sales Pages and the Single Action Principle

    • 3.1.1 Potential Visitor Actions

    • 3.1.2 Video: Sales Page Conversions and the Single Action Principle

    • 3.2 Retargeting and Email Capture

    • 3.2.1 Retargeting Ads

    • 3.2.2 Email Capture

    • 3.2.3 Video: Retargeting Ads and Email Capture

    • 3.3 The Simple Digital Marketing Funnel

    • 3.3.1 Traffic Sources

    • 3.3.2 The Opt-in Page

    • 3.3.3 The Upsell Page

    • 3.3.4 The Tripwire Model

    • 3.3.5 Video: The Simple Digital Marketing Funnel

    • 3.3.6 Let’s Talk!

    • 3.4 Funnels Are Getting Simpler

    • 3.4.1 Greater Transparency and Simpicity

    • 3.4.2 Video: Funnels Are Getting Simpler

    • 3.5 The Six Audience Stages

    • 3.5.1 Awareness (Unaware)

    • 3.5.2 Consideration (Problem Aware)

    • 3.5.3 Conversion (Solution Aware)

    • 3.5.4 Decision (Product Aware)

    • 3.5.5 The Larger Audience Segments

    • 3.5.5 Retention

    • 3.5.6 Advocacy

    • 3.5.7 Video: The Six Audience Stages

    • 3.6 Tailoring Your Messaging to Each Stage

    • 3.6.1 Messaging at Each Stage

    • 3.6.2 How AI Ad Platforms Use Audience Stages

    • 3.6.3 Video: Tailoring Language to Audience Stages

    • 3.6.4 Let’s Do It! Map Your Audience Stage Messaging

    • 3.7 The Six Core CRO Projects

    • 3.7.1 The Six Projects

    • 3.7.2 Prioritising Your CRO Projects

    • 3.7.3 Video: The Six Core CRO Projects

    • 3.8 Building Your Conversion Strategy with AI

    • 3.8.1 Ask AI To Develop Your Strategy

    • 3.8.2 Let’s Talk!

    • 3.9 Bringing It All Together

    • Let's Review

    • Module #3 Quiz

    • Module #3 Conclusion

  • 5

    Module #4. Creating Irresistible Offers and Lead Magnets with AI

    • Unit Structure

    • Module #4 Creating Irresistible Offers and Lead Magnets with AI

    • 4.1 What Is an Offer?

    • 4.1.1 Understanding Offers

    • 4.1.2 Video: What Is An Offer?

    • 4.2 The Three Dimensions of Perceived Value

    • 4.2.1 Form

    • 4.2.2 Transaction

    • 4.2.3 Experience

    • 4.2.4 Video: The Three Dimensions of Perceived Value

    • 4.3 Alex Hormozi's Value Equation

    • 4.3.1 Dream Outcome

    • 4.3.2 Perceived Likelihood of Achievement

    • 4.3.3 Time Delay

    • 4.3.4 Effort and Sacrifice

    • 4.3.5 How to Improve Your Offer Using the Value Equation

    • 4.3.6 Video: Alex Hormozi's Value Equation

    • 4.3.7 Let's Talk!

    • 4.4 Using AI to Score and Improve Your Offer

    • 4.4.1 Researching Competitor Offers

    • 4.4.2 Using AI to Improve Your Offer

    • 4.4.3 Video: Using AI to Score and Improve Your Offer

    • 4.4.4 Let's Do It! Score Your Offer Using AI

    • 4.5 What Is a Lead Magnet?

    • 4.5.1 Lead Magnets Build Relationships

    • 4.5.2 Lead Magnets Build Your Owned Audience

    • 4.5.3 Video: What Is a Lead Magnet?

    • 4.6 Why Lead Magnets Matter

    • 4.6.1 Email Marketing Has the Highest ROI

    • 4.6.2 Lead Magnets Grow Your List Quickly

    • 4.6.3 Lead Magnets Attract Qualified Prospects

    • 4.6.4 Lead Magnets Segment Your Audience

    • 4.6.5 Lead Magnets Lower Your Cost Per Conversion

    • 4.6.6 Video: Why Lead Magnets Matter

    • 4.7 Lead Magnet Ideas and Formats

    • 4.7.1 Common Lead Magnet Formats

    • 4.7.2 The Anti-Pattern: "Join Our Newsletter"

    • 4.7.3 Lead Magnet Examples: Assessments and Calculators

    • 4.7.4 Choosing the Right Format for Your Audience

    • 4.7.5 Video: Lead Magnet Ideas and Formats

    • 4.7.6 Let's Talk!

    • 4.8 Lead Magnet Best Practices

    • 4.8.1 Research Your Audience Deeply

    • 4.8.2 Solve a Specific Problem

    • 4.8.3 Provide Actionable Solutions

    • 4.8.4 Ensure Error-Free Quality

    • 4.8.5 Use a Dedicated Landing Page

    • 4.8.6 Make Your Lead Magnet Evergreen

    • 4.8.7 Add Value, Do Not Sell

    • 4.8.8 Video: Lead Magnet Best Practices

    • 4.9 Creating Lead Magnets with AI

    • 4.9.1 Ideation with AI

    • 4.9.2 Content Creation with AI

    • 4.9.3 Design and Formatting with AI

    • 4.9.4 Video and Audio Creation with AI

    • 4.9.5 Landing Page Copy with AI

    • 4.9.6 The Complete AI Lead Magnet Workflow

    • 4.9.7 Video: AI-Powered Lead Magnet Creation

    • 4.9.8 Let's Do It! Create a Lead Magnet Concept Using AI

    • 4.10 Putting It All Together

    • 4.10.1 How Offers and Lead Magnets Work Together

    • 4.10.2 Alignment Between Offer and Lead Magnet

    • 4.10.3 The Complete Conversion Strategy

    • 4.10.4 Your Roadmap Forward

    • Let's Review

    • Module #4 Quiz

    • Module #4 Conclusion

  • 6

    Module #5. Build: LinkedIn

    • Unit Structure

    • Module #5 High-Converting Web Pages and Landing Pages

    • 5.1 Websites vs Landing Pages

    • 5.1.1 How Websites Work

    • 5.1.2 How Landing Pages Work

    • 5.1.3 Video: Websites vs Landing Pages

    • 5.1.4 Types of Landing Pages

    • 5.1.5 Video: Sales Page Examples

    • 5.2 How Web Pages Are Built: Sections, Columns, and Elements

    • 5.2.1 Sections

    • 5.2.2 Columns

    • 5.2.3 Elements

    • 5.2.4 Video: Sections, Columns, and Elements

    • 5.2.5 Let’s Do It! Analyse a Web Page

    • 5.3 Wireframing with AI

    • 5.3.1 Video: Wireframing with Visily AI

    • 5.4 Content Sections for High-Converting Pages

    • 5.4.1 Hero Section (Above the Line)

    • 5.4.2 Social Proof Sections

    • 5.4.3 Problem Section

    • 5.4.4 Solution Section

    • 5.4.5 Product Section

    • 5.4.6 Features and USPs

    • 5.4.7 Benefits and Outcomes

    • 5.4.8 How It Works

    • 5.4.9 Who It’s For

    • 5.4.10 Urgency and Scarcity

    • 5.4.11 Video: Content Sections for Pages

    • 5.4.12 Let’s Talk!

    • 5.4.13 The PASO Framework

    • 5.5 Landing Page Structure Best Practices

    • 5.5.1 Place the Hero Section at the Top

    • 5.5.2 Include Multiple Calls to Action

    • 5.5.3 Use Social Proof Throughout the Page

    • 5.5.4 Video: Social Proof Strategy

    • 5.5.5 Remember That Users Skim

    • 5.5.6 Use White Space Effectively

    • 5.5.7 End with a CTA

    • 5.6 Page Structure Templates by Organisation Type

    • 5.6.1 Services Template (Courses, Coaching, Consulting, Agencies)

    • 5.6.2 High-Ticket B2B Template

    • 5.6.3 E-commerce Product Detail Page Template

    • 5.6.4 Video: Page Structure Templates and Real-World Examples

    • 5.6.5 Let’s Do It! Draft Your Page Structure

    • 5.7 Building Pages with AI Tools

    • 5.7.1 Using Templates as a Starting Point

    • 5.7.2 AI Page Builders

    • 5.7.3 Landing Page and Website Software Options

    • 5.7.4 Video: Building Pages with AI and Choosing Software

    • 5.8 Design Principles That Impact Conversion

    • 5.8.1 Page Load Speed

    • 5.8.2 Video on Your Pages

    • 5.8.3 Sell Outcomes and Emotions, Not Features

    • 5.8.4 Build on Desktop, Optimise for Mobile

    • 5.8.5 Keep Pages Clean and Error-Free

    • 5.8.6 Simplicity Wins

    • 5.8.7 Video: Design Principles for High-Converting Pages

    • 5.9 Working with Freelancers and Outsourcing

    • 5.10 CRO Checklists and Ongoing Optimisation

    • 5.10.1 CRO Checklists

    • 5.10.2 End-to-end test

    • 5.10.3 Video: CRO Checklists and Ongoing Optimisation

    • 5.10.4 Let’s Talk!

    • Let's Review

    • Module #5 Quiz

    • Module #5 Conclusion

  • 7

    Module #6. Retargeting Using AI

    • Unit Structure

    • Module #6 Retargeting Using AI

    • 6.1 What Is Retargeting?

    • 6.2 Retargeting and the Audience Stages

    • 6.3 Tracking Codes and the 2026 Tracking Landscape

    • 6.3.1 Planning a Tracking Code Installation

    • 6.4 Custom Audiences

    • 6.4.1 On-Platform Custom Audiences

    • 6.4.2 Off-Platform Custom Audiences

    • 6.5 Building a Retargeting Strategy

    • 6.6 Briefing and Producing Retargeting Ad Creatives with AI

    • 6.7 Privacy, Consent, and First-Party Data in 2026

    • 6.7.1 Let’s Do It! Plan Your Retargeting Strategy

    • Let's Review

    • Module #6 Quiz

    • Module #6 Conclusion

  • 8

    Module #7. Writing Copy That Converts Using AI

    • Unit Structure

    • Module #7 Writing Copy That Converts Using AI

    • 7.1 Why Copywriting Matters for Conversion

    • 7.1.1 Video: Why Copywriting Matters for Conversion

    • 7.2 The Art of Copywriting: Simplicity and Clarity

    • 7.2.1 Video: The Art of Copywriting: Simplicity and Clarity

    • 7.3 Copywriting Formulas

    • 7.3.1 PAS: Problem, Agitation, Solution

    • 7.3.2 PASO: Problem, Agitation, Solution, Outcome

    • 7.3.3 AIDA: Attention, Interest, Desire, Action

    • 7.3.4 BAB: Before, After, Bridge

    • 7.3.5 Additional Formulas

    • 7.3.6 Video: Copywriting Formulas in Detail

    • 7.4 Headline Formulas

    • 7.4.1 The Primary Headline Formula

    • 7.4.2 Supporting Headline Variations

    • 7.4.3 Video: Headline Formulas and Structure

    • 7.4.4 Let’s Do It! Write Copy Using a Formula

    • 7.5 Principles of Copy That Converts

    • 7.5.1 Principle 1: Experience the Product

    • 7.5.2 Principle 2: Include Urgency, Scarcity, or Curiosity

    • 7.5.3 Principle 3: Add Power Words

    • 7.5.4 Video: Urgency, Scarcity, Curiosity, and Power Words

    • 7.5.5 Principle 4: User-Focused Copy (WIIFM)

    • 7.5.6 Principle 5: Engage With Probing Questions

    • 7.5.7 Principle 6: Use Strong Hooks

    • 7.5.8 Video: User-Focused Copy and Probing Questions

    • 7.5.9 Principle 7: Consistent Messaging Across Touchpoints

    • 7.5.10 Principle 8: Action-Focused CTAs

    • 7.6 Editing, Refining, and the AI Filter

    • 7.6.1 Garbage In, Garbage Out

    • 7.6.2 Speaking AI’s Language

    • 7.6.3 Iterating With AI

    • 7.6.4 Video: Editing, Refining, and the AI Filter

    • 7.6.5 Let’s Talk!

    • 7.7 Copywriting Examples and Inspiration

    • 7.7.1 Video: Real-World Copywriting Examples

    • 7.7.2 Let’s Do It! Build Your Copy Swipe File

    • Let's Review

    • Module #7 Quiz

    • Module #7 Conclusion

  • 9

    Module #8. Email Marketing and Automation with AI

    • Unit Structure

    • Module #8 Email Marketing and Automation with AI

    • 8.1 Pitching

    • 8.1.1 Video: Email Marketing Defined

    • 8.2 Email's Role in the Conversion Funnel

    • 8.2.1 Video: Email's Role in the Conversion Funnel

    • 8.3 Email Campaigns vs Email Automations

    • 8.3.1 Video: Email Campaigns and Automations

    • 8.4 Designing Email Sequences

    • 8.4.1 Video: Designing Email Sequences

    • 8.4.2 Let's Talk!

    • 8.5 Email Marketing Strategy

    • 8.5.1 Video: Email Marketing Strategy

    • 8.6 Building Your Email List

    • 8.6.1 Video: Building Your Email List

    • 8.7 Creating Effective Email Content

    • 8.7.1 Video: Creating Effective Email Content

    • 8.7.2 Building and Sending an Email Campaign in Mailchimp

    • 8.8 Using AI for Email Marketing

    • 8.8.1 Let's Do It! Create an Email Sequence with AI

    • 8.9 Measuring Email Marketing Performance

    • 8.9.1 Video: Measuring Email Marketing Performance

    • 8.9.2 Let's Do It! Audit Your Email Performance

    • Let's Review

    • Module #8 Quiz

    • Module #8 Conclusion

  • 10

    Module #9. Video Sales Letters and AI-Powered Video Content

    • Unit Structure

    • Module #9 Video Sales Letters and AI-Powered Video Content

    • 9.1 What Is a Video Sales Letter?

    • 9.1.1 Video: What Is a Video Sales Letter

    • 9.2 Who Should Use a VSL?

    • 9.2.1 Best Use Cases for VSLs

    • 9.2.2 When VSLs Are Less Suitable

    • 9.2.3 VSL Delivery Methods

    • 9.2.4 Pricing Strategy for VSL Delivery

    • 9.2.5 Video: Who Should Use a VSL

    • 9.3 Benefits of Video Sales Letters

    • 9.3.1 Higher Engagement and Emotional Connection

    • 9.3.2 Permission to Pitch

    • 9.3.3 List Building and Contact Capture

    • 9.3.4 Audience Qualification

    • 9.3.5 Demonstration of Expertise and Authority

    • 9.3.6 Complex Topic Simplification

    • 9.3.7 Improved Recall

    • 9.3.8 Shareability and Virality

    • 9.3.9 Mobile-Friendly Consumption

    • 9.3.10 Clear Conversion Results

    • 9.3.11 Video: Benefits of Video Sales Letters

    • 9.4 The Perfect VSL Structure

    • 9.4.1 Timing Ratios by VSL Length

    • 9.4.2 The Introduction Section (10% of time)

    • 9.4.3 The Body Section (70 to 80% of time)

    • 9.4.4 The Sales Pitch Section (10 to 20% of time)

    • 9.4.5 Video: The Perfect VSL Structure and Timing

    • 9.5 Scripting the Introduction

    • 9.5.1 The Big Claim Opening

    • 9.5.2 Quick-Fire Case Studies

    • 9.5.3 Who This Is For

    • 9.5.4 Market Trends and Urgency Context

    • 9.5.5 Problem and Desired Outcome

    • 9.5.6 Company and Credibility

    • 9.5.7 Personal Story

    • 9.5.8 Key Principle

    • 9.5.9 Video: Scripting the Introduction

    • 9.6 Scripting the Body: Sell the Mechanism, Not the Product

    • 9.6.1 The Critical Mechanism vs Product Distinction

    • 9.6.2 Pure Value: The 80/20 Rule

    • 9.6.3 Structure of Each Teaching Step

    • 9.6.4 Different Applications by Organisation Type

    • 9.6.5 Generous IP Sharing

    • 9.6.6 Video: Scripting the Body and Selling the Mechanism

    • 9.6.7 Let’s Talk!

    • 9.7 Scripting the Sales Pitch

    • 9.7.1 The Three Options Framework

    • 9.7.2 Six Case Studies Total

    • 9.7.3 Paint the Picture of Outcomes

    • 9.7.4 Features Come Last

    • 9.7.5 The Offer and Call to Action

    • 9.7.6 Urgency and Scarcity

    • 9.7.7 Bonus and Guarantee

    • 9.7.8 Video: Scripting the Sales Pitch

    • 9.8 The Five-Minute VSL: Scripting with AI

    • 9.8.1 The Five-Minute VSL Structure

    • 9.8.2 AI Scripting Workflow

    • 9.8.3 Production Best Practices

    • 9.8.5 Let’s Do It! Script a Five-Minute VSL Hook

    • 9.9 Video Content and CRO: Insights from a Nike CRO Expert

    • 9.9.1 Video's Impact on Page Conversion

    • 9.9.2 Five Must-Haves for Every High-Converting Page

    • 9.9.3 CRO Is Deaths by a Thousand Cuts

    • 9.9.4 AI Strategy for Smaller Organisations

    • 9.9.5 Speed of Experimentation

    • 9.9.6 Video: Video, CRO Strategy, and Insights from a Nike Expert

    • 9.10 Putting Video Into Your CRO Strategy

    • 9.10.1 Where Video Fits in Your Sales Funnel

    • 9.10.2 Short-Form Versus Long-Form Video

    • 9.10.3 Video Testimonials as Social Proof

    • 9.10.4 Collecting Video Testimonials

    • 9.10.5 Repurposing VSL Content

    • 9.10.6 Continuous Measurement and Optimisation

    • 9.10.7 Let’s Do It! Plan Your Video Content Strategy

    • Let’s Review

    • Module #9 Quiz

    • Module #9 Conclusion

  • 11

    Module #10. Testing, Measurement, and Optimisation

    • Unit Structure

    • Module #10 Testing, Measurement, and Optimisation

    • 10.1 Why Measurement Matters

    • 10.1.1 Video: Why Measurement Matters for CRO

    • 10.2 Primary KPIs and Secondary Metrics

    • 10.2.1 Primary KPIs

    • 10.2.2 Secondary Metrics

    • 10.2.3 The Revenue Equation

    • 10.2.4 The Right Metric to Optimise

    • 10.2.5 Video: Primary KPIs and Secondary Metrics

    • 10.3 Establishing a Baseline

    • 10.3.1 Key Baselines to Establish

    • 10.3.2 Reporting Frequency

    • 10.3.3 Reading a Google Analytics 4 Landing Page Report

    • 10.4 The Testing Hierarchy: What to Test First

    • 10.4.1 The Four-Level Hierarchy

    • 10.4.2 Start at the Top

    • 10.4.3 Personalisation for Different Personas

    • 10.4.4 Video: The Testing Hierarchy and Personalisation

    • 10.4.5 Test One Variable at a Time

    • 10.4.6 Traffic Allocation Strategy

    • 10.4.7 Video: Testing Discipline and Traffic Allocation

    • 10.4.8 Sample Size and Duration

    • 10.4.9 Tools for A/B Testing

    • 10.4.10 Understanding User Behaviour

    • 10.4.11 Let's Talk!

    • 10.5 Measuring Email Marketing Performance

    • 10.5.1 A/B Testing in Email

    • 10.5.2 Video: Email A/B Testing Fundamentals

    • 10.6 Using Analytics Tools

    • 10.6.1 The Lars Pallsick Approach

    • 10.7 The Optimisation Cycle

    • 10.7.2 Documenting Learnings

    • 10.7.3 Prioritising Improvements

    • 10.7.4 The Compound Effect

    • 10.8 Using AI for Testing and Optimisation

    • 10.8.1 Generating Test Variations

    • 10.8.2 Analysing Data and Identifying Patterns

    • 10.8.3 Consumer Research at Scale

    • 10.8.4 Creating Personalised Variations

    • 10.8.5 Validating AI Recommendations

    • 10.8.6 Let's Do It! Create a Testing Plan

    • 10.9 Building Your Measurement Dashboard

    • 10.9.1 Dashboard Components

    • 10.9.2 Building and Sharing

    • 10.9.3 Let's Do It! Build Your CRO Scorecard

    • Let’s Review

    • Module #10 Quiz

    • Module #10 Conclusion

  • 12

    Module 11: Your CRO Action Plan: Planning, Implementation, and Management

    • Unit Structure

    • Module #11 Your CRO Action Plan: Planning, Implementation, and Management

    • 11.1 Bringing It All Together: The CRO Framework

    • 11.1.1 The Complete CRO Journey

    • 11.1.2 The Design-Build-Test-Optimise Cycle

    • 11.1.3 Video: The Design-Build-Test-Optimise Cycle

    • 11.1.4 CRO Is Continuous

    • 11.2 Auditing Your Current State

    • 11.2.1 Conducting a CRO Audit

    • 11.2.2 Scoring Your Current State

    • 11.3 Setting CRO Goals and KPIs

    • 11.3.1 Examples of Strong CRO Goals

    • 11.3.2 Align CRO Goals with Business Objectives

    • 11.3.3 Choose Primary KPIs and Secondary Metrics

    • 11.3.4 Set Realistic Timelines

    • 11.4 Prioritising Your CRO Initiatives

    • 11.4.1 The Impact vs Ease Framework

    • 11.4.2 The Testing Hierarchy

    • 11.4.3 Lars Pallsick on CRO Priorities

    • 11.4.4 Grouping Initiatives into Projects

    • 11.5 Building Your CRO Project Plan

    • 11.5.1 Phase 1: Foundation (Weeks 1-4)

    • 11.5.2 Phase 2: Build (Weeks 5-8)

    • 11.5.3 Phase 3: Test and Optimise (Weeks 9-12)

    • 11.5.4 Phase 4: Manage (Ongoing)

    • 11.5.5 Using AI to Plan Your CRO Implementation

    • 11.5.6 Let's Do It! Create Your CRO Action Plan

    • 11.6 Tools and Resources for Implementation

    • 11.6.1 Analytics and Tracking

    • 11.6.2 Page Building and Website Platforms

    • 11.6.3 Email Marketing and Automation

    • 11.6.4 AI Tools for Content and Planning

    • 11.6.5 Testing and Optimisation

    • 11.6.6 Video Production

    • 11.6.7 Freelancers and Agencies

    • 11.7 Working with Teams and Stakeholders

    • 11.7.1 CRO Value and ROI

    • 11.7.2 Regular Reporting

    • 11.7.3 Presenting CRO Strategy to Leadership

    • 11.7.4 Managing Expectations

    • 11.7.5 Building a Testing Culture

    • 11.7.6 When to Outsource

    • 11.8 Your Ongoing CRO Management Plan

    • 11.8.1 The Monthly CRO Review

    • 11.8.2 The Quarterly CRO Audit

    • 11.8.3 Staying Current with AI and Best Practices

    • 11.8.4 Building a Culture of Testing

    • 11.8.5 Consistency and Compounding

    • 11.8.6 Let's Talk!

    • Let’s Review

    • Module #11 Quiz

    • Module #11 Conclusion

    • NAT10904004 Establish, build and leverage a personal brand on social media – Feedback

  • 13

    Assessment Tasks

    • Let's Assess – Assessment Task 1

    • Let's Assess – Assessment Task 2

    • NAT11426004 Feedback